Case Study Overview
Insure Co. CEO had the vision to increase digital adoption from 26% to 70% over the next 3 years. To get there, we focused our efforts on a high driver of offline call-centre activity; questions arising in the Insurance Renewal journey.
Bain & Company led a cross-functional team from Insure Co., through 3 Design Sprints. Over 6 weeks we moved through the design process from discovery, to prototyping and validating solutions with customers.
We reimagined the renewals flow and validated our digital prototype through two rounds of customer testing. This accelerated process led by Bain & Co., helped Insure Co. move a validated product into delivery in record time – and alleviate customers’ biggest problems during renewal.
The validated prototype, delivered in only 6 weeks, is moving into delivery.
The cross-functional team were thrilled by the process and acted as a poster team to roll out agile ways of working across the organisation.
“I’m amazed at the amount of ground we covered in just 6 weeks”
“It will be sad to leave this cross-functional team – we nailed it!”
“Amazing to create something customers love, in such a short time“
“Customers are going to love this when it’s live, and it’ll make my team’s lives easier”
“Our Teamwork was inspiring over these Sprints!”
“Definitely taking these new skills back into my day job”